Frequently asked questions
How can I log in to my account?
When you feel like skipping a month or even canceling your subscription, you can now manage your own plan by logging into your account using your designated password.
If this is the first time logging into your account and you DO NOT HAVE YOUR PASSWORD TO HAND -
Click on the Account icon, enter your email address and click Forgot Password and you can reset your password in a matter of seconds.
You can update your credit card information and amend the shipping address as above.
How do I Subscribe?
Choosing a MyIrelandBox is easy! Just go to our subscribe now link to select a plan that suits you. Then go to checkout! MyIrelandBox is available to the USA, Canada, EU, UK, and Australia.
How much does it cost?
A monthly MyIrelandBox costs $49.50/month plus shipping of $15.50 when shipped to the USA, Canada, and Australia.
Shipping within Ireland, UK, and Europe are $15.50.
If you go for a 3/6 or 12-month recurring plan you can lock in additional savings and some great special offers.
When is my card charged?
For prepaid subscriptions, your credit card will be charged the full amount at the time of purchase.
From June 1st 2017, due to demand our three, six, and twelve-month subscriptions will now renew automatically.
Monthly subscriptions will be charged when you first purchase a subscription and then, every 30 or 31 days thereafter.
Three-month subscriptions will be charged from the day you sign up and every three months (renews automatically same day three months later) thereafter for as long as you remain subscribed.
Six-month subscriptions will be charged from the day you sign up and every six months(renews automatically same day six months later) thereafter for as long as you remain subscribed.
Twelve-month subscriptions will be charged from the day you sign up and every twelve months thereafter for as long as you remain subscribed.
Is my credit card information secure?
Most definitely. MyIrelandBox is partnering with a trusted subscription platform (STRIPE) to manage all of our subscriptions. Our site is PCI Compliant and is rigorously tested for security.
Where do you ship to and what are the costs for international shipping from Ireland?
MyIrelandBox is available to the USA, Canada, EU, and the UK by express international post. Costs are currently $15.50USD (as of August 1st 2020 for new subscriptions) to ship a MyIrelandBox.
When is my MyIrelandBox shipped?
Order your box by the last day of each month in order to receive your box for the following month. Your first box will ship within the first ten days of the month after you subscribe. For example, if you order your MyIrelandBox on October 10th (or prior to the last day of the month), your first box will be sent on the 10th of November.
Do I get to choose what is in my MyIrelandBox?
Each month has an Irish theme. The content of each box is a surprise! Your MyIrelandBox will be filled with a selection of Irish-made crafts, homeware, beauty products, or jewelry. Each monthly box will be filled with a surprise of totally different products. It’s your way of receiving a treat from Ireland every month!
SENDING A GIFT
How do I gift a MyIrelandBox?
You can choose to gift of one box, 3 boxes (one box for 3 months), or 6 boxes (one box for 6 months) however note that these are all recurring subscriptions so if you do not wish for your gift plan to renew after 3,6 or 12 months please cancel in advance of the renewal date and you can access your plan by clicking on the link within your MyIrelandBox Payment Receipt - or indeed please email us email@example.com.
RETURNS AND HOW TO CANCEL
What if a product is broken or damaged?
We’re so sorry if an item is broken or damaged. We scrutinize each box to ensure that nothing is damaged and all is perfect and wrapped up tight for the recipient before being shipped. Unfortunately, however, we can not supervise the delivery and treatment of your package by the post handler. If you do receive a broken or damaged item, please contact us as soon as possible and we will work to get you a replacement as quickly as we can. Please note that with the handmade products included in the MyIrelandBox, as they are made by hand very slight variations in appearance are normal and do not necessarily render the product defective or broken.
What if I do not like one of the products received?
We work hard using our taste and curating skills to find the best of the best in Ireland for you. If for some reason, however, you don’t love the product as much as we do, then we would suggest that you could gift the product to a friend.
Can I send my MyIrelandBoxes to different people?
Yes, you can -And it’s a great idea for Birthdays and other special occasions. Just email us the details over at firstname.lastname@example.org and tell us when and where and to who you would like your MyIrelandBox to be shipped.
I am an Irish producer or artist – how can I be featured in future MyIrelandBox shipments?
Please email us at email@example.com