Cancellation, Returns and Refund Policies
Returns and Cancellation
What if a product is broken or damaged?
We’re so sorry if an item is broken or damaged. We scrutinise each box to ensure that nothing is amiss and all is perfect and wrapped up tight for the recipient before being shipped. Unfortunately however, we can not supervise the delivery and treatment of your package by the post handler. If you do receive a broken or damaged item, please contact us as soon as possible and we will work to get you a replacement as quickly as we can. We will need to see photographic evidence of the damaged product. Please note that with handmade products, as they are made by hand very slight variations in appearance are normal and do not necessarily render the product defective or broken.
What if I do not like one of the products received?
We work hard using our taste and curating skills to find the best of the best in Ireland for you. If for some reason however, you don’t love the product as much as we do, then we would suggest that you could gift product to a friend? However, if this is not an option, please contact us with seven days of receiving your MyIrelandBox and you can ship the entire box and its contents back to us. While we aren’t able to offer you a refund, we will happily extend your subscription by one month at no additional cost to you. [Please note: return shipping of the original item must be paid by you].
Can I cancel my subscription?
Yes you can – we do hate to see you go but we understand that circumstances change. Monthly subscriptions can be cancelled at any time. Please log in to your account to cancel your subscription.
Prepaid subscriptions cannot however be cancelled and you will receive your MyIrelandBox until the end of your subscription period. However, we will gladly transfer the subscription to another recipient of your choice if you so desire. Please contact us at firstname.lastname@example.org.