Frequently asked questions

 

SIGNING UP

How do I Subscribe?

Choosing a MyIrelandBox is easy! Just go to our subscribe now link to select your plan and to then go to checkout! MyIrelandBox is available to the USA, Canada, EU, UK and Australia.

SUBSCRIPTIONS

How much does it cost?

MyIrelandBox costs just $45/month plus shipping ($10.50) and is available to the USA, Canada, UK, EU and Australia. If you go for a 3 or 6 month recurring plan you can lock-in additional savings.

When is my card charged?

For prepaid subscriptions, your credit card will be charged the full amount at the time of purchase.

From June 1st 2017, due to demand our three and six month subscriptions will now renew automatically.

Monthly subscriptions will be charged when you first purchase a subscription and then, every 30 or 31 days thereafter.

Three month subscriptions will be charged  from the day you sign up  and every three months (renews automatically same day three months later) thereafter for as long as you remain subscribed.

Six month subscriptions will be charged  from the day you sign up  and every six months(renews automatically same day six months later) thereafter for as long as you remain subscribed.

Is my credit card information secure?

Most definitely. MyIrelandBox is partnering with a trusted subscription platform (STRIPE) to manage all of our subscriptions. Our site is PCI Compliant and is rigorously tested for security.

SHIPPING

Where do you ship to and what are the costs for international shipping form Ireland?

MyIrelandBox is available to the USA, Canada, EU and UK by express international post. Costs are currently $10.50USD to ship MyIrelandBox  We also currently ship to Taiwan & Australia and shipping is currently by way of ordinary post rather than express international post.

When is my MyIrelandBox shipped?

Order your box by the last day of each month in order to receive your box for the following month. Your first box will ship the first week of the month after you subscribe. For example, if you order your MyIrelandBox on October 10th (or prior to the last Friday of the month), your first box will be sent to you during the first week of November.

Do I get to choose what is in my MyIrelandBox?

The contents of each box is a surprise! Each month you will discover new products. Your MyIrelandBox will be filled with a selection of Irish made crafts, home ware, beauty products or jewellery . Each monthly box will be filled with a surprise of totally different products. It’s your way of receiving a treat from Ireland every month!

SENDING A GIFT

How do I gift a MyIrelandBox?

You can choose to gift of one box, 3 boxes (one box for 3 months) or 6 boxes (one box for 6 months) . You can choose to gift all boxes at the same address or to different people at different addresses. We can even stagger it over different times of the year! Perfect for birthday gifts!

RETURNS AND CANCELLATION

What if a product is broken or damaged?

We’re so sorry if an item is broken or damaged. We scrutinize each box to ensure that nothing is damaged and all is perfect and wrapped up tight for the recipient before being shipped. Unfortunately however, we can not supervise the delivery and treatment of your package by the post handler. If you do receive a broken or damaged item, please contact us as soon as possible and we will work to get you a replacement as quickly as we can. Please note that with the handmade products included in the MyIrelandBox, as they are made by hand very slight variations in appearance are normal and do not necessarily render the product defective or broken.

What if I do not like one of the products received?

We work hard using our taste and curating skills to find the best of the best in Ireland for you. If for some reason however, you don’t love the product as much as we do, then we would suggest that you could gift the product to a friend.

Can I cancel my subscription?

Yes you can – we do hate to see you go but we understand that circumstances change. Subscriptions can be cancelled at any time. Please revert to your MyIrelandBox Payment Receipt email you received when you first subscribed. On it there is a link whereby you can manage your plan "Plan Management". You can update your credit card information or cancel your subscription. Prepaid subscriptions (3 or 6 month prepaid) cannot be cancelled and you will receive your MyIrelandBox until the end of your subscription period. However, we will gladly transfer the subscription to another recipient of your choice if you so desire. Please contact us at info@myirelandbox.com.

Can I skip a month?

Yes you can – When you feel like skipping a month revert to your MyIrelandBox Payment Receipt email your received when you first subscribed. On it there is a link whereby you can manage your plan "Plan Management". You can update your credit card information or cancel your subscription. When you are ready to come back in the following month(s) log in to www.myirelandbox.com and start afresh.

Can I send my MyIrelandBoxes to different people?

Yes you can -And it’s a great idea for Birthday’s and other special occasions. When you are checking out and filling out your details, you can add a note. In fact you can tell us when and where and to who you would like your MyIrelandBox to be shipped.

FOR BRANDS

I am an Irish producer or artist – how can I be featured in future MyIrelandBox shipments?

Please email us at info@myirelandbox.com